Overview – SBI Resolver Recruitment 2026
The SBI Resolver Recruitment 2026 notification has been officially released by the State Bank of India (SBI) for engagement of retired SBI officers as Resolvers on a contractual basis in the Customer Experience Enhancement Department.
As per Advertisement No. CRPD/RS/2026-27/06, SBI has announced 105 vacancies across multiple circles in India. Eligible candidates can apply online from 15 April 2026 to 05 May 2026 through the SBI careers portal.
The SBI Resolver Recruitment 2026 offers an excellent opportunity for retired officers to contribute their banking expertise in customer grievance resolution and service quality improvement.
Important Dates – SBI Resolver Recruitment 2026
| Event | Date |
|---|---|
| Online application start date | 15 April 2026 |
| Last date to apply online | 05 May 2026 |
| Interview date | To be notified |
| Result declaration | To be notified |
| Contract duration | 1–3 years |
Candidates should regularly check the SBI careers website for updates.
Vacancy Details – SBI Resolver Recruitment 2026
Total vacancies: 105
| Circle | Vacancies |
|---|---|
| Gandhinagar | 6 |
| Amaravati | 3 |
| Bengaluru | 5 |
| Bhopal | 9 |
| Bhubaneswar | 2 |
| Chandigarh | 2 |
| Chennai | 5 |
| New Delhi | 15 |
| Hyderabad | 5 |
| Jaipur | 6 |
| Kolkata | 7 |
| Lucknow | 13 |
| Maharashtra | 4 |
| Mumbai Metro | 5 |
| Guwahati | 6 |
| Patna | 10 |
| Thiruvananthapuram | 2 |
| Total | 105 |
Category-wise reservations include SC, ST, OBC, EWS and PwBD categories as per Government guidelines.
Place of posting: Circle Complaints Resolution Centre (CCRC) at Local Head Offices (LHOs). Bank may post selected candidates anywhere in India as per requirement.
Eligibility Criteria – SBI Resolver Recruitment 2026
Educational Qualification – SBI Resolver Recruitment 2026
No specific educational qualification is required because the post is meant for retired SBI officers.
Experience Requirement – SBI Resolver Recruitment 2026
Preference will be given to candidates having:
- Deep understanding of SBI systems and procedures
- Relevant banking experience
- Professional competence in customer complaint resolution
- Strong service track record
Age Limit – SBI Resolver Recruitment 2026
- Maximum age as on 31 March 2026: 63 years
- Engagement allowed up to age 65 years
- No age relaxation for reserved categories
Additional Eligibility Conditions – SBI Resolver Recruitment 2026
Applicants must:
- Be retired SBI officers from MMGS-II, MMGS-III or SMGS-IV grade
- Have retired on superannuation at age 60
- Have unblemished service record
- Not have resigned, voluntarily retired, or been suspended before superannuation (except specified VRS conditions)
- Not have any pending vigilance, CBI or legal cases
- Not have received major penalty in last 5 years of service
- Be medically fit and in good health
- Not accept employment with other organizations during contract period
- Possess integrity and satisfactory performance history
Selection Process – SBI Resolver Recruitment 2026
The selection process includes:
Shortlisting – SBI Resolver Recruitment 2026
Candidates will be shortlisted based on experience, suitability and role requirements.
Meeting minimum eligibility criteria does not guarantee interview selection.
Interview – SBI Resolver Recruitment 2026
- Interview carries 100 marks
- Minimum qualifying marks decided by SBI
- Merit list prepared based on interview performance
- In case of equal marks, older candidate ranked higher
- No TA/DA provided for attending interview
Salary Details – SBI Resolver Recruitment 2026
| Grade | Monthly Salary |
|---|---|
| MMGS-II | Rs. 45,000 |
| MMGS-III | Rs. 45,000 |
| SMGS-IV | Rs. 50,000 |
Key points:
- Fixed monthly compensation
- No PF, gratuity or bonus
- Pension benefits remain unaffected
- Income tax deducted as per rules
- No additional allowances or perquisites
Roles and Responsibilities – SBI Resolver Recruitment 2026
Resolvers are responsible for:
- Monitoring customer complaints
- Ensuring timely resolution of grievances
- Coordinating with departments
- Maintaining service quality standards
- Supporting customer satisfaction initiatives
Additional responsibilities may be assigned by the bank depending on operational requirements.
Period of Engagement – SBI Resolver Recruitment 2026
- Minimum contract period: 1 year
- Maximum contract period: 3 years
- Engagement subject to quarterly performance review
- Maximum age limit: 65 years
Leave Policy – SBI Resolver Recruitment 2026
- 30 days leave per year
- Leave subject to approval by authority
- Unused leave may lapse
- Leave may be encashed if not granted due to administrative reasons
Service Conditions – SBI Resolver Recruitment 2026
- Contractual engagement not treated as re-employment
- Not covered under SBI Officers Service Rules
- No administrative or financial powers
- Must sign Service Level Agreement (SLA)
- Confidential information must not be disclosed
- Contract may be terminated with 30 days notice by either party
- Legal jurisdiction limited to Mumbai courts only
Application Process – SBI Resolver Recruitment 2026
Follow the steps below:
- Visit official SBI careers page
https://sbi.bank.in/web/careers/current-openings - Find advertisement number CRPD/RS/2026-27/06
- Register online
- Fill application form carefully
- Upload required documents
- Verify information before submission
- Submit application form
Editing saved application allowed only three times before final submission.
Documents Required – SBI Resolver Recruitment 2026
Candidates must upload:
- Passport size photograph (20–50 kb)
- Signature (10–20 kb)
- ID proof
- Date of birth proof
- Experience details of last 10 years
- Caste/EWS/PwBD certificate (if applicable)
- Additional supporting documents
Document requirements:
- File format: PDF
- Maximum size: 500 kb
- Photograph dimensions: 200 x 230 pixels
- Signature dimensions: 140 x 60 pixels
Application Fee – SBI Resolver Recruitment 2026
No application fee is mentioned in the official notification.
Candidates should check the official website for updates.
Important Official Links – SBI Resolver Recruitment 2026
|
Apply Online |
|
|
Official Notification PDF |
|
|
Query Link |
|
|
Official Email |
Importance of the Role – SBI Resolver Recruitment 2026
The Resolver position plays an important role in strengthening customer satisfaction and service quality in SBI. Experienced retired officers contribute valuable institutional knowledge that helps in resolving complex complaints effectively.
This role supports operational excellence and improves customer trust in the banking system.
Who Should Apply – SBI Resolver Recruitment 2026
Suitable candidates include:
- Retired SBI officers seeking professional engagement
- Experienced banking professionals with strong domain knowledge
- Candidates interested in customer service improvement
- Professionals looking for flexible contract-based assignments
- Individuals with strong communication and problem-solving skills
Preparation Guide – SBI Resolver Recruitment 2026
Candidates should prepare by reviewing:
- SBI operational procedures
- Customer grievance handling frameworks
- RBI complaint guidelines
- Banking compliance requirements
- Interview preparation related to service quality improvement
Understanding real-world complaint resolution scenarios will improve interview performance.
Salary Insight – SBI Resolver Recruitment 2026
The compensation structure reflects a specialist advisory engagement rather than full-time employment benefits.
Advantages include:
- Stable fixed income
- Professional engagement after retirement
- Opportunity to contribute banking expertise
- Flexible contractual structure
Frequently Asked Questions – SBI Resolver Recruitment 2026
What is the last date to apply for SBI Resolver Recruitment 2026?
The last date to apply online is 05 May 2026.
Who is eligible to apply for SBI Resolver Recruitment 2026?
Only retired SBI officers from MMGS-II, MMGS-III and SMGS-IV grades are eligible.
What is the selection process for SBI Resolver Recruitment 2026?
Selection is based on shortlisting and interview.
What is the maximum age limit for SBI Resolver Recruitment 2026?
Maximum age should not exceed 63 years as on 31 March 2026.
What is the salary for the SBI Resolver role?
Salary ranges from Rs.45,000 to Rs.50,000 per month depending on grade.
Is there any application fee for SBI Resolver Recruitment 2026?
No application fee is mentioned in the official notification.
What is the contract duration for SBI Resolver Recruitment 2026?
Contract duration ranges from 1 year to 3 years.
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Final Thoughts – SBI Resolver Recruitment 2026
The SBI Resolver Recruitment 2026 provides a meaningful opportunity for retired SBI officers to continue contributing their expertise in banking service quality and customer satisfaction. Candidates meeting eligibility criteria should review the official notification carefully and apply before the closing date.
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