Customer Sales & Service Agent – Mumbai Contact Centre

Location: Mumbai, Maharashtra, India
Company: Emirates Group
Employment Type: Full-Time

📅 Job Posted On

Date not shown on official careers portal at the moment. The listing is live as a job opportunity on Emirates Group Careers.

⏳ Apply Before

28 February 2026 (official closing date as per similar Emirates Group “Customer Service” roles)

GrowInJob Advisory:
We recommend applying as early as possible. Employers may shortlist candidates and close applications before the final date.

📌 Job Overview

The Emirates Group is seeking a Customer Sales & Service Agent for its Mumbai Contact Centre. In this customer-facing role, you will be responsible for delivering exceptional service, assisting customers with ticket sales and inquiries, and representing the Emirates brand with professionalism and hospitality.

🔧 Roles & Responsibilities

• Provide high-quality service to customers via phone, chat, email, and social platforms
• Sell Emirates airline tickets and services in accordance with company standards
• Assist customers with queries about bookings, flight details, cancellations, and changes
• Resolve issues promptly with a positive, customer-focused attitude
• Maintain accurate records of customer interactions
• Collaborate with internal teams to ensure seamless service delivery
• Uphold Emirates Group values of excellence, responsiveness, and hospitality

(This role typically aligns with the customer service and contact centre responsibilities outlined by Emirates Group Careers under the Customer Services category.)

🎓 Qualifications & Skills

• High school diploma or equivalent (preferred but not always mandatory)
• Excellent written and verbal English communication skills
• Strong interpersonal skills with a customer-service orientation
• Ability to handle high-volume customer interactions in a fast-paced environment
• Comfortable working in shift patterns, including weekends/holidays
• Experience in sales or contact centre environments is an advantage
• Additional languages are a plus

(Based on general Emirates Group customer service role expectations.)

🏢 Company Overview

The Emirates Group is a globally recognised aviation leader headquartered in Dubai, comprising Emirates Airline and dnata, among other brands. Known for innovation, service excellence, and a multicultural workforce representing over 170 nationalities, the Group offers opportunities across airline operations, customer service, engineering, corporate functions, and more.

🚀 How to Apply

Apply directly via the official Emirates Group careers portal:

👉 Apply Link: https://www.emiratesgroupcareers.com/search-and-apply/20546

(If the page doesn’t load content immediately, you may need to log in or search “Customer Sales & Service Agent – Mumbai Contact Centre” on the Emirates careers site after clicking the link.)

👍 Notes

This job is part of the Customer Services category on Emirates Group Careers, which includes roles both front-line and back-office customer support.

Emirates Group offers competitive benefits and diverse career paths across aviation, ground services, technology, and management.

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