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SBI Support Officer (CMPOC) Recruitment 2026 – Retired Officers (Contract Basis)

State Bank of India (SBI) has invited online applications from eligible retired SBI officers for the post of Support Officer in the Cash Management Product Operations Centre (CMPOC), Hyderabad, on a contractual basis under Advertisement No. CRPD/RS/2025-26/28.

Overview of the Engagement

  • Post: Support Officer (on contract basis)
  • Department: Cash Management Product Operations Centre (CMPOC), Hyderabad
  • Advertisement No.: CRPD/RS/2025-26/28
  • Total Vacancies: 9 posts, including 1 backlog vacancy; 1 horizontal vacancy for Persons with Benchmark Disabilities (PwBD – VI, visually impaired)
  • Engagement Type: Contract engagement of retired SBI officers (not regular re‑employment)
  • Online Registration Dates: 26 February 2026 to 18 March 2026
  • Selection Process: Shortlisting followed by interaction (interview)

This opportunity is especially relevant for retired officers who have handled cash‑management or government business operations and want a structured, post‑retirement assignment in a core operations hub.

Vacancies, Age Limit & Remuneration

Vacancy Details

  • Total Support Officer vacancies: 9 (including 1 backlog).
  • Category distribution: SC, ST, OBC, EWS and UR as specified in the official notification; one vacancy is reserved horizontally for PwBD (VI).
  • Reservation for PwBD is horizontal and counted within the parent categories.

SBI has also clarified that the number of vacancies is provisional and may change depending on actual requirements.

Age & Engagement

  • The officer must have retired from SBI on attaining the age of 60 years through normal superannuation.
  • Officers who took voluntary retirement after completing at least 58 years of age and 30 years of service/pensionable service, under specified SBI e‑circulars, can be considered on reaching 60 years.
  • Maximum age for fresh engagement: 63 years as on 26 February 2026.
  • Overall cap: contract can continue only up to 65 years of age, subject to performance review and renewal.

Remuneration (Fixed Monthly Pay)

  • Retired MMGS‑II: ₹45,000 per month (lumpsum).
  • Retired MMGS‑III: ₹45,000 per month.
  • Retired SMGS‑IV: ₹50,000 per month.

This remuneration is paid in addition to pension, but no PF, gratuity, bonus, medical facilities, housing or other officer‑scale perquisites are provided under the contract. Income tax will be deducted at source as per applicable rules.

Eligibility Criteria for Retired SBI Officers

All eligibility conditions are reckoned as on 26 February 2026.

Basic Eligibility

  • Retired officers of State Bank of India from grades MMGS‑II, MMGS‑III or SMGS‑IV with an unblemished service record.
  • No specific educational qualification is prescribed because applicants are retired officers of SBI.

Experience Preference

  • Strong preference for ex‑officers who have worked earlier in CMPOC, Hyderabad.
  • Adequate knowledge of CMPOC operations, Cash Management Products and internal systems and procedures is expected.

Additional Conditions

  • Good track record of performance and thorough knowledge of SBI’s systems and procedures.
  • Integrity should not have been doubtful; no punishment/penalty of censure or higher during the last five years of service.
  • No pending cases with CBI or other law‑enforcement agencies.
  • Good health without major ailments.
  • Engagement is not treated as extension of service and does not create any new claim on superannuation benefits.
  • During the contract, the retired officer cannot take up another assignment with any other organisation.

Job Profile, Roles & Responsibilities

As Support Officer at CMPOC, you will support day‑to‑day operations, customer service and follow‑up activities related to SBI’s Cash Management Products.

Key Job Functions

  • CRM Helpdesk: Generate tickets on CRM for issues raised by clients, marketing executives and branches; allocate tickets to the concerned teams and follow up for closure within defined turnaround time.
  • Government Departments: Contact and follow up with PAOs, CDOs and other government departments for obtaining VDMS and timely issue of LOCs.
  • Account & Limit Monitoring: Coordinate with branches for renewal of expired limits of government accounts.
  • Vendor & Agency Coordination: Liaise with cash pick‑up and cheque pick‑up agencies for resolving client grievances such as delayed pickups or processing issues.
  • Collections & Reconciliation: Follow up with clients for recovery of CMP service charges and assist branches with timely liquidation and reconciliation of cheques.

These roles and responsibilities are illustrative; SBI may assign additional related tasks based on operational requirements.

Contract Terms, Leave & Service Conditions

  • Period of Engagement:
    • Minimum 1 year; SBI may extend the contract up to a maximum of 3 years or till the officer attains 65 years, whichever is earlier, based on quarterly performance review.
    • Initial contract may also be issued for 2 years and renewed for 1 more year, subject to performance and age limit.
  • Leave:
    • 30 days of leave per year for a full‑year contract, on a pro‑rata basis for shorter periods; Sundays and holidays between the leave period are not counted separately.
    • Unavailed leave generally lapses; however, if leave was denied for administrative reasons and could not be taken, it may be encashed at the end of the contract at the defined monetary rate.
  • Service Rules & Termination:
    • Engaged retired officers are not covered under SBI Officers’ Service Rules; they are governed solely by the terms of the engagement letter and Service Level Agreement.
    • SBI can terminate the contract by giving 30 days’ written notice, or with immediate effect in case of misconduct.
  • Agreement & Confidentiality:
    • Selected candidates must execute a stamped Service Level Agreement and give an undertaking to maintain strict confidentiality of sensitive information they access during the engagement.

Selection Process

The selection process consists of shortlisting followed by interaction (interview).

  • Shortlisting:
    • Meeting the eligibility criteria does not automatically guarantee an interaction call.
    • A bank‑constituted committee will set the parameters for shortlisting and call an adequate number of candidates as per requirement.
  • Interaction (Interview):
    • Interaction carries 100 marks; SBI will fix the minimum qualifying marks.
    • Only candidates scoring at least the qualifying marks will be considered for final selection.
  • Merit List:
    • Prepared in descending order of interview scores.
    • If more than one candidate scores the same cut‑off marks, the candidate older in age will be placed higher in merit.

No TA/DA is payable to candidates appearing for interaction.

How to Apply Online

Important Dates

  • Start of Online Registration: 26 February 2026
  • Last Date for Online Registration and Document Upload: 18 March 2026

Application Steps

  1. Visit the SBI careers portal and navigate to the “Current Openings” section.
  2. Locate the advertisement for “Engagement of Retired Bank Officers – Support Officer (CMPOC), Hyderabad” and start online registration.
  3. Complete the registration to obtain your registration number and password.
  4. Fill in the online application form carefully. If needed, you may save the partially filled form and re‑open it using the registration number and password; editing is allowed up to three times before final submission.
  5. Upload photograph, signature and required documents in the prescribed format and size limits.
  6. Submit the application and keep a printout of the system‑generated application form for personal reference.

Documents to be Uploaded

  • Recent passport‑style colour photograph (JPG/JPEG, 20–50 KB, approx. 200×230 px).
  • Signature in black ink on white paper (JPG/JPEG, 10–20 KB, approx. 140×60 px; not in capital letters).
  • Brief particulars of last 10 years’ experience, assignment‑wise, in the prescribed biodata format (PDF, up to 1024 KB).
  • ID proof and proof of date of birth (PDF).
  • Caste certificate (SC/ST/OBC‑NCL), EWS certificate or PwBD certificate, if applicable (PDF).
  • Any other relevant supporting documents specified in the notification (PDF, A4, up to 500 KB each).

GrowInJob Value‑Add:

How to Make Your Profile Stand Out

From a GrowInJob.com perspective, this is a niche opportunity where a focused approach can significantly improve your chances:

  • Highlight CMPOC or cash‑management exposure in your biodata: clearly list assignments related to government collections, bulk payments, corporate CMS products, reconciliation, or treasury‑linked operations in the last 10 years.
  • Emphasise your familiarity with SBI systems: mention experience with core banking, CRM tools, ticketing systems and centralised operations hubs; this directly aligns with the helpdesk‑ and follow‑up‑heavy job profile.
  • Showcase stakeholder‑management skills: briefly describe situations where you coordinated among branches, corporate clients, government departments and external agencies to resolve operational issues—this mirrors the daily responsibilities of the Support Officer.
  • Prepare examples for interaction: keep 2–3 concrete examples ready on how you handled delayed cash/cheque collections, reconciled complex accounts, or improved TAT in complaint resolution.

On GrowInJob.com, we strongly recommend that retired officers use the biodata section not just to list posts held, but to show outcomes (for example, reduced pendency, improved reconciliation, faster complaint closures). This makes your profile more compelling in a shortlist driven largely by experience relevance.

FAQ – SBI Support Officer (CMPOC) Recruitment 2026

Q1. Who can apply for the SBI Support Officer (CMPOC) 2026 recruitment?
Only retired officers of State Bank of India from MMGS‑II, MMGS‑III or SMGS‑IV with an unblemished service record and fulfilling the age and other conditions as on 26 February 2026 can apply.

Q2. Is there any educational qualification required for this post?
No separate educational qualification is prescribed, as the engagement is open only to retired officers of SBI.

Q3. What is the salary of SBI Support Officer (CMPOC)?
Retired MMGS‑II and MMGS‑III officers receive a fixed remuneration of ₹45,000 per month, while retired SMGS‑IV officers receive ₹50,000 per month, in addition to their pension.

Q4. Is this a permanent job or a contract role?
This is a purely contractual engagement of retired officers; it is not a regular re‑employment and does not count as extension of service for PF, gratuity or other superannuation benefits.

Q5. What is the maximum age limit for this engagement?
For fresh engagement, the maximum age as on 26 February 2026 is 63 years; overall, the contract can continue only up to 65 years of age, subject to performance‑based renewals.

Q6. Will I get medical facilities or accommodation from SBI during the contract?
No. The contract does not provide medical facilities, bank accommodation, furniture or other officer‑scale perquisites, apart from the fixed remuneration specified.

Q7. What is the selection process for this post?
Candidates are first shortlisted based on eligibility and experience, and then called for interaction (interview) carrying 100 marks; the final merit list is prepared purely on interview scores, with tie‑breaking based on age.

Q8. Can I take another job while engaged as Support Officer?
No. During the period of engagement, the retired officer is not permitted to accept any other assignment with any other organisation.

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